The safety and security of your personal data is of great importance to Elsim Commerce Ltd, and we comply with all applicable data protection laws while processing your personal data, where “personal data” or “data” means as set out below.

This privacy policy is intended to inform you about the processing of your data in connection with your visit to our website (hereinafter referred to as the “Site”) and your use of any additional services offered by Elsim Commerce Ltd.

We reserve the right to change this “Privacy Policy” at any time. These changes will be posted on our website and will take effect immediately unless otherwise stated. In this regard, we encourage you to review this “Privacy Policy” regularly to ensure that you have the most up-to-date version.

Data processing

We only process your data to the extent necessary and where permitted by law, i.e. if it is necessary for contractual purposes or to allow you to use our site or if you have given us your express consent, and to respond to an enquiry made through the site. In particular, we process your data for the following purposes and based on the following legal grounds:

Contact form

You can send us questions using the contact form on our website. To answer your question, we need some contact details such as your phone number or your email address.

We will only use any data collected via the contact form to answer the question you have asked. For this data processing purpose, we collect the following information:

  • email address
  • first and last name
  • any additional data you provide us with your request

“Cookies and social plugins

We use cookies and social plug-ins on our site that may be related to the processing of your personal data.

“Cookies are text files that are stored in or by your internet browser when you visit a website from your computer system. “A cookie contains a characteristic string of characters that allows the browser to be uniquely identified when the website is revisited. Some cookies are used in connection with the pure functionality of the website, others are used for analytics purposes.

In particular, we use the following cookies on our website:

“Cookies for the technical support of the website

Some cookies are generally used for the purpose of technical support of the website. We need to process certain automatically submitted information about you so that your browser can display our website and you can use it.

Google Tag Manager

We use Google Tag Manager on our website. Google Tag Manager is a solution that allows marketers to manage web page tags through a single desktop interface. Google Tag Manager itself (which deploys the tags) is a cookie-free domain and does not collect any personal information. The Google Tag Manager service powers other tags, which in turn can collect data. Google Tag Manager does not have access to this data. Domain-level disabling or cookie disabling will also apply to all tracking tags deployed with Google Tag Manager.

Data storage

It is common practice – in the event that you only visit and browse our site without actively using it (see below) – that your data is only stored for as long as necessary for the relevant purpose for which it was collected and then deleted. Therefore, if the data is no longer needed, we will delete it immediately, unless there are applicable time limits in relation to legal grounds to store it. In this case, the data will be blocked for purposes other than the legal purposes for which it was stored and will be deleted after the applicable retention period has expired.

When you are actively using our website (using the contact form), we may also store your personal data for a longer period of time in case we need to defend ourselves against potential legal claims. In this case, we will retain your personal data until the limitation period for any legal claims arising from the relationship with you has expired, which is usually between 12 and 36 months.

With regard to cookies, you have the option to delete them at any time by using the relevant features of your browser.

Your rights as a data subject

Right to information: you have the right to request confirmation from us at any time within the scope of Article 15 of the GDPR as to whether we are processing personal data relating to you; if so, you also have the right under Article 15 of the GDPR to obtain information concerning such personal data as well as other specific information (inter alia, purposes of the processing, categories of personal data, categories of recipients, intended retention period, origin of the data, use of automated decision-making and, in the case of transfer to third parties, relevant safeguards) and a copy of the data.

Right to rectification: under Article 16 of the GDPR, you have the right to request rectification of personal data held about you if it is inaccurate or incorrect.

Right to erasure: you have the right, under the terms of Article 17 of the GDPR, to ask us to erase the personal data relating to you without undue delay. Among other things, the right to erasure does not apply if the processing of the personal data is necessary for (a) the exercise of the right to freedom of expression and information, (b) the performance of a legal obligation to which we are subject (e.g., legally enforceable retention obligations), or (c) the maintenance, exercise or defence of legal claims.

Right to restriction of processing: under the terms of Article 18 of the GDPR, you have the right to ask us to restrict the processing of your personal data.

Right to data portability: you have the right, under the terms of Article 20 of the GDPR, to request that we receive the personal data concerning you that you have provided to us in a structured, current and machine-readable format.

Right of revocation: you have the right to revoke your consent to the processing of your personal data at any time with future effect, without paying any costs other than the costs of transmission according to the basic prices.

Right to object: you have the right to object to the processing of your personal data under the terms of Article 21 of the GDPR, which means that we must stop processing your personal data. The right to object exists only within the limits set out in Article 21 of the GDPR. In addition, for the sake of our interests, we may not stop processing so that we have the right to process your personal data despite your objection.

Right to lodge a complaint with a supervisory authority: you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement under the terms of Article 77 of the GDPR, if you consider that the processing of personal data relating to you infringes the provisions of the GDPR. The right to lodge a complaint shall be without prejudice to any other administrative or judicial remedy.

If you have any questions you can contact us.